If you don’t change, don’t count on that dream you have.  Hospitality industry is changing and we’re about to feel it strong.  People’s...

Your hotel’s website has ONE aim – DIRECT bookings which are nice and easy, with the right, ideal guests.  That’s not an easy aim, but...

Don’t focus on OTAs. You got work to do with your seamless branding across all platforms, relevant content and value creation, consistent...

Staying attractive while being loyal to your original story and values can be hard. The key is in REEVALUATION and RECOMMITMENT.  Observe...

Don’t enter price competition.  Don’t loose money on expensive marketing.  FIRST ensure you got what your desired market WANTS.  KNOW who...

Don’t FAKE to be part of some popular movement if you’re not honestly into it. Just because you think it will bring you more guests and...

Someone needs to tell you not to WASTE MONEY on marketing, branding, videography, influencers, even ads and modernisation of your hotel. ...

How do you stick to standards while also customising guest’s experience?  Standardisation is the level of your PRACTICE and ...

It’s NOT about having more guests.  It’s about having IDEAL returning guests which  you can serve the best WITHOUT pressure and drama. ...

NO guest should feel NEGLECTED in your hotel.  Even when some guests are VIPs, others shouldn’t notice this.  While some hotels have...

Why would you make your guests feel like fools? Go on, talk about revenue and stuff.  But the truth is, because you CAN'T guarantee the...

When you try to keep up with competition and social media and trends, you only end up in CHAOS of chasing something, all the time. You...

Boutique hotels can make impact which big chain hotels will NEVER be able to! BUT if you keep looking what they are doing, you’ll miss...

More DIRECT bookings and LOYAL guests?  Don’t be into quick fix solutions,  they always turn out more expensive.  Follow THIS instead. ...

It’s not only about high numbers in revenue, occupancy, ratings, etc.  It’s how trustworthy you are by consistently delivering same...