How to be predictable yet exciting?

Updated: Apr 24

Predictable means consistency in service.

Once you provide something, consider a guest expects it next time too.

Both in baseline (what guests paid for) and overdelivering (what you surprise them with).

What they paid for is something you should always be able to provide and show up as promised and live up to their expectations.

But when you go over and beyond, you do set yourself new standards, so first make sure to have your basics well played always, no matter what.

It’s beautiful and intimate to have trust and feel relieved knowing someone will take care of you in a devoted and genuine way.

That’s worth every penny.

Excitement is just a bonus and doesn’t need to be anything pretentious and extravagant.

Detail like remembering their favorite tea is a huge gesture. Now tea might not fit your concept, but what does?

Tell us YOUR story & get REAL feedback.

ELEVATE your hospitality business.

Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.