Polite staff doesn’t equal professional, problem-solving and genuine hospitality response.

Being polite is just one skill among many. What I see nowadays is business asking their people to be very polite but not training them on other skills.

What happens is that those employees don’t know how to genuinely connect with a guest, don’t know to communicate clearly for example they are scared to clarify information but instead just smile.

Being polite is superficial when there is no freedom and courage to show the personality.

When there is fear of getting to know the guest and involving in the deeper, closer conversation.

This is not fault of employees but of business owners especially when cultural context is a factor.

Politeness should come as an expression of love, not obligation and a tool.

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