Right mindset is more valuable than years & years of experience.

You can train someone for a job, but what CAN NOT BE TRAINED simply and at reasonable time is a MINDSET. And for most of positions, having the right mindset is better then XX years of experience.

You want to have people with strong hospitality mindset and problem-solving skills, confidence and intellect in your team.

A person with lots of experience will find it DIFFICULT TO ADAPT to different approach and might even fail at delivering your unique voice and being remarkable ambassador of your vision.

Certainly, experience brings knowledge, skills and confidence, but it’s also very employee specific. In other words, that person is A BRAND FOR THEMSELVES already.

You want people who will in every single aspect be synonym FOR YOUR HOTEL’S IDENTITY.

However, this absolutely does NOT exclude them being authentic and personal.

Your job is to emulsify these two meaning encouraging them to show their personality while representing your hotel values. And that’s THE WINNING COMBO.

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