SOPs should be very practical and easy to use.

DON’T make stairs which lead to NOWHERE.

Standards and protocols, systems in general, are not the purpose for itself. Don’t make them just for the sake of having them!

The purpose of standards and protocols is to SUPPORT you and your team and provide CONSISTENT QUALITY to your guests.

They exist to make everyone’s job easier. Nothing should be mysterious and depend on each person’s skills to conclude and find the best way of doing something.

They describe company’s KNOW-HOW, save time and energy and ensure the promised result.

If you don’t care about systems and try to avoid them OR you have them but your team neglects them then there is a problem in their implementation.

Know what you want to accomplish before building the structure.

Why before how.

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