Standardize service, not just offer.

If you’re not the one serving guests, you should be serving your team members who do!

What is this woman talking about?

I am crazy lady who wants to yell until everyone hears me.

Value your team, train your team, talk to your team, DAILY!

YES, TRAIN THEM DAILY.

Now when you are reading this, you assume you do this already and all is fine.

BUT when someone looks at your business from the outside, it takes 5 minutes to notice:

- how managers look down to many team members or

- how no one asks them about real day to day observations or

- how people are afraid to raise questions,

- how people don’t communicate well so one person says one thing and another one other thing while it’s just being formally acknowledged.

It’s fun (and sad) on field.

Sometimes it feels like soup opera with bunch of EGOCENTRIC EXPERTS who are doing their part well but do NOT INTEGRATE IT with other areas towards the higher purpose!

Maybe you have everything on paper, but how about in practice?

Do everyone know what to do and HOW?

Is it always the same way the whole team is doing something?

Do you expect them to know and would rather make them feel embarrassed for not knowing or do you do trainings at least each month?

How does the vertical communication line look like?

You need to have well implemented standards AND GOOD PRACTICES which are well played and realized in practice.

That’s THE FIRST LEVEL OF THE GAME.

You CAN NOT become exceptional before you’ve got this done.

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Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.