Systems are not only for big chain hotels. Small hotels need them too!

Everyone NEEDS systems. Literally everyone.

You, me, that big hotel, that small guesthouse, your grandmother.

(I’m not even kidding. We all have them, we just don’t call them systems.)

Systems are protocols or practices for tasks and processes we REPEAT many times. Now, some have BAD systems because they don’t approach them consciously or are not naturally good at them.

Good news is, you can have someone help you identify opportunities for systems, create them and implement them ONCE, to be used many MANY times later.

So, when one person does something often, they remember the steps and automatically do them after some time.

But in business, the PROBLEM appears when that person, your employee, is replaced (not part of the team anymore) or multiplied (expanding the team) or absent.

Systems ensure work related and BRAND RELATED KNOWLEDGE (your hotel’s KNOW-HOW) is built and remains IN THE HOUSE instead of being DEPENDENT on specific employees.

Any other alternative is inefficient and takes more energy, time and money.

Training your employees without handing them protocols, policies and tips and tricks (culture guidance) will cost you later when there are many people in your team who all operate differently.

It’s IMPOSSIBLE to control quality, assess inputs and outputs and scale without systems.

Believing everything has to do with employing the right people who know what to do is you washing your hands from taking ownership of your own business.

You have the highest stakes, take that responsibility of making everyone’s job easier by IMPLEMENTING SYSTEMS.

Systems influence guest experience significantly.

They guarantee CONSISTENCY which builds guest’s TRUST.

They ensure meeting STANDARDS and EXPECTATIONS which make guests feel TAKEN CARE OF.

Systems make processes EASY and PREDICTABLE, set for success whatever the situation.

They SAVE TIME and EFFORT for your employees while giving them the opportunity to over deliver and give personal touch.

They SPARE YOU small decisions, approvals and annoying calls.

They are the foundation, the structure to support you and baseline for going above and beyond for a guest.

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