Take care of your employees because they take care of your guests.

Instead of arguing who comes first, GUESTS or EMPLOYEES, let’s conclude both are important and one without other doesn’t make sense.

Your guests and their needs and wants are important, assuming you know who your ideal guests are and you’re offering your services only to them.

BUT your employees are also important, because when they are satisfied, chances are guests will be too.

It’s like a bond that is DEPENDENT. What happens at one end, will influence the other.

Right way to start is to FIRST take care of your employees, because they naturally come first and are the ones to look after guests.

Systems such as established training, protocols, company culture practices will help you initiate them in the right MINDSET smoother.

But don’t forget to observe them INDIVIDUALLY as persons and understand their motivation, personality and give them something to have at stake. Approach them sincerely if you expect them to represent your business in the frontline.

Determine their commitment, accountability, values and drives. Serve them well and nurture this culture so it’s natural environment in your business.

Only this way, your employees will be able to PASS that treatment easily and enthusiastically ONTO YOUR GUESTS.

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