What do you do when no one is watching?

Company culture starts with you.

Good practices start with you.

“How you do anything is how you do everything” applies to the whole company level. But still starts with you.

Many hotels distinguish the things done IN FRONT OF THE GUEST and done in the backend or BEHIND THE CLOSED DOORS. Meaning they’ll do something if the guest ISN’T watching.

When a hotel decides on standards, they focus on the outcome. But the real thing that matters is PROCESS leading to that outcome.

WOULD YOU MIND a guest overlooking ANY process while waiting for the result? Well, that’s a good question!

Room cleaned with dedicated chemicals according to housekeeping standards is NOT the same as a room that smells and looks good but is all wiped with THE SAME all purpose cloth.

Employees who chit-chat, look grumpy or argue with each other behind the counter will NEVER look genuinely kind at the table.

This requires training your personnel for specific MINDSET, making them follow but also understand the procedures and CARE for the process.

NOT the case with your hotel?

OR maybe you don’t even KNOW how some things are done BEHIND YOUR BACK?

Schedule a free discovery call HERE

Tell us YOUR story & get REAL feedback.

ELEVATE your hospitality business.

Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.