“What brought you here, won’t bring you there” – they say. But then again – “If it ain't broke, don't fix it.” – someone shout. So, which...

It’s not only about high numbers in revenue, occupancy, ratings, etc.  It’s how trustworthy you are by consistently delivering same...

If we made a survey today, what would your guests say the MAIN REASON FOR CHOOSING YOU over others is? Are you cheaper or better? Or...

Complete, unique experience could look something like this. As you enter your room, or better say a space suite, you hear an automated...

Standardization makes everything in your company EASIER. More standardized processes mean LESS mistakes, LESS decisions to be made, LESS...

Your regular guests will return exactly become they like your vision of hospitality. They value your service and the way you hosted them....

It USED to be true “higher the price, higher the quality”. Unfortunately, this is not the rule anymore. People try to sell expensive...

Did you know that 300 000 bees used to live on the 20th floor in the middle of Manhattan for 8 years in one of the most famous hotels in...

Your service shouldn’t and can’t be for everyone. While some will come precisely for the way you do things. Others will complain about...

Everyone says they are authentic. But, what are you authentic to? Authentic to brand, culture, destination, specific topic like poetry...

Owner is NATURALLY the person who cares the most about their business. ONE it’s about their vision and mission. And TWO it’s about...

I know you know there are STANDARDS for a five star hotel to actually be a five star hotel. Yet, that doesn’t stop you to have an...

When people CAN’T handle important things, they become busy with LESS important things. And by important things I mean everything that...

Wine and cheese making, goji berries spa or thermal water cuisine? Making your boutique hotel unique is fun and NOT A MYSTERY at all....

I say this to emphasize the importance of guest data. But this is NOT to say monetization should be priority. In other words not...