Your room is a retired Boeing 737 in the jungle with ocean views. And you’re about to shower in its cockpit! It’s a plane and a hotel...

The goal is not to have them book that room. Your mission doesn’t end with them booking a room. Your mission starts when they come. And...

Forcing things to seem like they are functioning well is faking it. Culture is not a nice gathering dinner, mini golf or even spa trip....

Some owners want to do as much as they can, micromanage their team and don’t trust anyone completely. Don’t be one of them. Quality and...

Boutique hotels can make impact which big chain hotels will NEVER be able to! BUT if you keep looking what they are doing, you’ll miss...

Brand equity is the value of your company’s brand. It’s about your customers/guests perception of your product/service. When they...

When is just enough and when is too much? Of your concept, story, ideas, patterns, initiative in service, fun offers and new...

“Money makes the world go round.” But not everyone are motivated by it. ASSUMING you are already paying your team fair rates so the...

Guests and employees should be connected via hotel’s philosophy. Read that again. It’s not all about how to please your guests. It’s not...

It is when you concentrate more on market research and competition, that you are not sure what your unique concept is. One-of-a-kind...

More DIRECT bookings and LOYAL guests?  Don’t be into quick fix solutions,  they always turn out more expensive.  Follow THIS instead. ...

There is nothing wrong in inspiration. But if you start following trends, you will end up chasing them. Instead be loyal to your own...

Unpretentious yet highly popular. Your guests don’t need everything one hotel can offer. But what do they find extremely valuable and...

It’s already there. You just don’t emphasize it. You don’t see it as a value so you don’t market it. It’s easy to be pushed into what the...

Change them. That is the mission. Connect in a way which makes them open, something happens inside and they are not the same. That place,...