Don’t make it complicated. Being complex is complicated enough.   Maybe you first got to clean up your mind before tackling the company...

A small panorama elevator will stop right into your suite.   Enjoy the night in the 50 meter-high crane.   Yes, crane. Actually, former...

Surprises are not necessarily a cost for you. Because most hoteliers are thinking this way, we end up with lots of irrelevant free stuff....

Dream big – build the next Aman brand or open glamping at the Moon or whatever lights the spark in your heart   Start small – make the...

Experience can not be forced. Experience happens.   It is the result of joint energies, intentions and efforts, of your people, ideas,...

Why would you make your guests feel like fools? Go on, talk about revenue and stuff.  But the truth is, because you CAN'T guarantee the...

Of course everything starts with your vision. But at the end, it is guests who should be enjoying it.   But you and your guests are not...

Enjoy listening. Available on all podcast platforms. Schedule a free discovery call HERE Tell us YOUR story & get REAL feedback. ELEVATE...

Enjoy listening. Available on all podcast platforms. Schedule a free discovery call HERE Tell us YOUR story & get REAL feedback. ELEVATE...

As you enter the hotel, you’ll enjoy the classic, retro and unusual vintage cars on display. See a cherry red vintage Porsche, old timer...

If you’re not the one serving guests, you should be serving your team members who do! What is this woman talking about? I am crazy lady...

Complains are part of business BUT what if you would have no complains. What would you need to do, what would you need to change if you...

Hospitality should NEVER be transactional. Transactional meaning – you pay, we deliver. The more you pay, the more we deliver. The more...

When you try to keep up with competition and social media and trends, you only end up in CHAOS of chasing something, all the time. You...

Season or off season – it’s up to you to inspire them to come. Surely, during the season it’s easier because you don’t have to make up...