Imagine being welcomed by many reef fish you’ll meet along your way to this hotel entrance. To enter this hotel, you must scuba dive...

When you execute your standards properly, you’ve accomplished your job half a way. The other half is PERSONALISED TOUCH, being authentic...

When you rely solely on paid marketing, your costs keep RISING, you do NOT serve only your ideal guests and as a result it’s DIFFICULT to...

Sure, employing a person WITHOUT an experience sounds irresponsible, unnecessary and looks like it will take lots of time for training. ...

Everyone says they are luxury, boutique or unique nowadays. Many think luxurious property, impressive marketing and star entitlement is...

People don’t know how to behave in unusual situations. They just REACT. You can not control guests BUT you can train your employees for...

How would you feel to sleep in a room built into volcanic rock? Wait, and it’s a 1000 years old cave hotel? It’s a vibrant, old style...

In the past few years, many new buzzwords appeared. People noticed what was valued in the market and just copied the same words. WITHOUT...

This morning, just like any other, I was getting cappuccino in the same local cafe. There is a reason I come here, among many other...

Increasing rates is more profitable than increasing occupancy. But, it requires delivering more value to your guests. Hotel owners LOWER...

Guests don’t care for stars and diamonds anymore. They want MEMORABLE EXPERIENCE they can talk about. They want a trusted place to always...

If you see a waiter wiping a coffee drop on a cup with their fingers on a way to your table, your brain automatically at least doubts...

Snow everywhere. The land of never setting sun. You arrive at your cool room where everything’s made of ice. Yes, even your bed. You...

Nowadays, price is NOT the most important. Reviews are. People are more connected than ever so one’s experience comes to MANY OTHER...

Nothing is complicated unless we REFUSE to approach it and solve it. It’s rather COMPLEX. People are complex. Running a hotel business...