Hotel industry EVOLVED. With busy lives, people today are after experiences and intense feelings more than ever before. They are BUYING...

It’s HIGH TIME you developed your own hospitality approach to be recognised by. Apply your concept in absolutely everything. Let those...

The only constant thing is change, they say. Agree or not, this is the world we live in. But since everything is CONCENTRATED nowadays,...

Caves bring a cozy atmosphere, they feel safe and grounded, but they might also be scary to some people. So, this is another post about...

Delegating tasks or outsourcing for specific areas does NOT mean you also transfer the ownership of the outcome. Sure, you delegate...

It’s NOT enough to be excellent ONCE or TWICE. You need to show up at the top of your game each and every time, with every single guest. ...

Everyone NEEDS systems. Literally everyone. You, me, that big hotel, that small guesthouse, your grandmother. (I’m not even kidding. We...

Some people have HIGH standards but are actually NOT that difficult to handle. They DON'T NEED many things to be satisfied. They want...

People like being loyal to businesses. Your guests would love to come back and they wish you showed up as promised so they can...

If you were to just wake up in this villa, you would see turquoise blue all around you with yellow, red, striped, blue fishes swimming so...

STOP looking at what successful hotels are offering, their prices and deals. Especially the big chains. Market analysis is NOT what you...

LISTEN, copying what others have done well will not differentiate you. That being said… Copy principles but implement them YOUR WAY. ...

If you don’t build an HONEST relation with your guests, next time, they will CHANGE you for some other hotel they want to try out. ...

Don’t be tricked into looking at the situation only from ONE perspective. If guests want realness of experience and someone argues there...

Standards and procedures can be very genuine and unique. When they fit your concept, even the simple tasks such as serving a table or...