Luxury under the tent in the middle of the desert, anyone? While approaching this resort, the first thing you’ll notice is that the main...

It’s all about HOW you implement them. And how you implement them depends on your company culture and your business mindset really. You...

It’s simple as that. But CAN YOU really be objective when it comes to your own hotel? We tend to IDEALIZE our business because we know...

Standardized doesn’t mean being the same like everyone else. No, no, no. Standardized means that you set a FRAMEWORK which someone can...

Differentiation is the key for positioning. This is how we do it: APPLIED values and tangible story, CONSISTENCY in quality of service...

Instead of arguing who comes first, GUESTS or EMPLOYEES, let’s conclude both are important and one without other doesn’t make sense. ...

I remember seeing this traditional red Swedish cottage high above my head while walking in a park near Stockholm. It was 13 meters up in...

Attentive service is NOT just having fast service and polite vocabulary. McDonalds does this too. If it’s that easy, everyone would be...

Definition of LUXURY CHANGED than what it used to be 30 years ago. Status is showed much differently and value is perceived in...

It might sound that lowering room prices while CHARGING EXTRA for a spa or overpricing water is wise business strategy. STOP it right...

Don’t be boring. Be authentic. But authentic TO WHAT? What is your unique hospitality approach? Blindly following trends is NOT a good...

Some factors belong to circumstances and can not be changed. Location is one of them. Unless you are selling a hotel and buying a new...

Would you be locked up for the night and stay in this jail? Fun and welcoming family of five recycled an old debilitated building, and...

Marketing is NOT the solution. Can it bring you more guests and increase occupancy? Yes, BUT at what costs? And I mean long term costs. ...

You CAN’T amaze people who are not into what you have to offer. You attract guests who think ALIKE by communicating your values and...