It’s funny but yesterday I (who prides myself for being able to figure out anything) found out I was putting the garbage bag in a bin ALL...

Okay, it’s been going for a while now. If you haven’t actually been frustrated by this one, you must be the type of person bringing your...

Don’t focus on OTAs. You got work to do with your seamless branding across all platforms, relevant content and value creation, consistent...

Hotel concept and hotel philosophy are NOT implemented all at once and once for all.   There are infinite ITERATIONS throughout the hotel...

It’s a century old stone mansion, home to half a dozen friendly giraffes.   Watch out! Breakfasts in here are a fun-filled affair.  ...

Doing market segregation is not differentiation per se, but the way you respond to their needs and wants is what separates you from...

One of those hotels whose owners/directors/managers respond to bad reviews by: -       defending themselves, -       sending annoying...

Providing a service is a job. Hospitality is attitude.   Providing a service is SIMPLE. Hospitality is HARD.   It’s hard BECAUSE it is...

Staying attractive while being loyal to your original story and values can be hard. The key is in REEVALUATION and RECOMMITMENT.  Observe...

Accepting their subjective experience, acknowledging it without judgment is half way.   When the quality is not satisfying, something...

“Oneness” was the core idea for this lodging experience.   Unity with nature and spiritual experience.   Located among the trees for you...

You can train someone for a job, but what CAN NOT BE TRAINED simply and at reasonable time is a MINDSET. And for most of positions,...

DON’T make stairs which lead to NOWHERE.    Standards and protocols, systems in general, are not the purpose for itself. Don’t make them...

I love to say “be the host you’d love to stay with”. But CAN YOU really be objective when it comes to your own hotel?   We tend to...

Don’t enter price competition.  Don’t loose money on expensive marketing.  FIRST ensure you got what your desired market WANTS.  KNOW who...